The aligners worked well. They arrived later than promised, but they did work. I finished my last set in January. Since then, I've been waiting for my retainer. Six months. Numerous calls to customer service, numerous promises that the retainer was on its way. After my last call, during which I was hugely irritated, I got yet another promise - the rep said I would get a call from a manager within 24 hours (never happened) and I would have my retainer in 7-10 days. The rep assured me I was a priority. Still no retainer. I am more than disappointed. I would never ever recommend SmileDirectClub.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi there, Jorae. We aren't able to speak to any specific case publicly due to HIPAA law, so we hope you will reach out directly. We can be reached at grinners@smiledirectclub.com. That said, delays are not the norm, and we certainly do all that we can to make things right in the event of one. As a fast-growing business, this is certainly a major priority.