Some of the aligners did not fit. They had too much material and overlapped my teeth. It was like they added extra teeth to the aligner. When I signed up, I was told that if I pay in full at the beginning, the incentive is that the retainers would be free. Well, the retainers are not free. Please don't fall for this scam.
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Hi there, Judy. We're concerned to see your review, as we've never offered a promotion where retainers are free with a single payment. That said, if there is evidence of this offer, we will certainly honor it. In addition, we'd like to clarify that aligner fit issues indicates that the teeth are not tracking as projected, a common problem in any alignment treatment from our aligners to traditional braces. We ask that customers experiencing this issue reach out to our dental team so that we can mediate based on the current course of movement. If you'd like to speak further, please reach out directly.