I purchased a gold and diamond ring while on vacation on a Carnival Cruise-Breeze at a port in Cozumel on 05/04/18. On 05/06/18 while at the airport waiting to depart for home, I looked at the ring in the box and noticed it was broken. I sent an email while at the airport to EFFY and then called on 05/07 to speak to Customer Service. I was given an RMA 1187119 to return the ring.
About 2-3 weeks later I receive a phone call from New York headquarters stating the ring would be special ordered and should receive it by August (?). I am very upset and disappointed! I purchased this product to wear to an event. I have paid for a product that I am not using. I called today and spoke to a very rude manager by the name of Ralphi Setar about my ring and how unacceptable the timeframe was. I own other EFFY jewelry, but this is my last purchase. EFFY does not believe in accommodating their customers for the inconvenience.
Don't buy from EFFY, there are no refunds on any purchases and long extensive wait periods for returns.
Bottom Line: No, I would not recommend this to a friend
Thank you for your feedback. After speaking with you on the phone, I was able to place a rush on your special ordered ring and I see that we just sent the new ring to you this week. We try to ensure our guest's satisfaction, and hope that you enjoy your new ring for many years to come!
I purchased a diamond necklace at the Fred Meyer trunk show. The chain was very cheaply made. The ring that holds the clasp kept opening. I called Effy but they transferred me and had to leave a voice message. No one ever returned my call, so I went on their website and wrote them to contact me and no one has called or emailed me. Bad customer service. They just lost themselves a customer.
Thank you for your inquiry. Please accept my apologies for the difficulty you are having. Kindly contact me at 1-877-ASK-EFFY x251 and I will be more than happy to assist you.
Hi Britane! I know we sent you your special ordered ring several weeks ago and hoping that you are enjoying it!