I've just finished all my Christmas shopping on Zulily. I've had to call customer service twice for mistakes I made. The first time I called to see if my almost $300 order could be canceled. I goofed on the sizes. They canceled all that was not in route. They credited my card before the end of the day and told me to donate the items I did receive! Today, I messed up something else. They fixed my problem before we hung up. Real people answer. They were so very sweet. The things I have donated have been great quality.
Bottom Line: Yes, I would recommend this to a friend
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