Amy G.
Amy G.
GeorgiaMember since June 2018

Reviews (1)


    • Jun 22, 2018
    • Verified Reviewer

    Scentbird

    Double payment

    Overall Experience:

    I am on my 5th month of Sscentbird. I am pleased with the products so far. My only issue is when I upgraded my subscription from one monthly item to two monthly items I was charged for both a single monthly subscription and a monthly subscription for two items. I will not be upgraded again! I do not want to be charged twice again. I would refer a friend, but I would also warn them of the issue I had.

    Bottom Line: Yes, I would recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Jul 2, 2019

      Company Response from

      Hi Amy! Thanks for leaving feedback - I'm sorry about the double charge and any confusion caused. I was able to find your account by searching your name and state. I see you were charged on April 5th for your April order. When you upgraded on April 7th, our system simply charged and processed your May order. So you weren't charged again until June 5th. I completely understand how frustrating and unclear this must have been and again, I'm truly sorry. I see you canceled in Sept. 2018. If you ever wish to give us another chance down the line, we'd love to have you. Email us at socialsupport@scentbird.com with any questions or concerns, we'll be happy to answer.


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