Confirmed delivery one week ago.
I emailed them twice twice to ensure no delays and confirmed it. One day before delivery, delayed.
Their excuse? "Truck broke down."
Get ANOTHER truck!
You know how I know it's a lie? Because as soon as it left Arizona, my tracking should have started. Nope, still no tracking. BBB will be investigating this repeated negligence!
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us with your feedback. We are so sorry to hear that your delivery was delayed due to transport. We thoroughly reviewed your account and can confirm that the truck did indeed break down. We recognize that this heavily impacted delivery scheduled for those involved, as we felt terrible having to move our customer’s original appointment slots.
We did take a look into your account, and it looks like you received your vehicle shortly after being rescheduled. We hope that everything is going well and want to thank you for being a part of the Carvana Family. If you have any additional concerns or questions, please let us know and we would be happy to assist you!