I did a couple of return and rebuys to find my mom the PERFECT FIT. At first, the customer service was great, and then they refunded someone else a different credit card MY MONEY! It has been two weeks. I called the bank, called Apple (as they tried to blame Apple Pay), and even sent screenshots of the transaction on the same day for the same amount on MY CARD number, and they stick to the story that they refunded my card and are trying to tell me what MY CARD number is. So I explained, if I am trying to scam them and get a duplicate refund then how would I have transaction history of this purchase, same day, under my same account on THEIR WEBSITE on my credit card number?
That would mean my account under their records would have TWO transactions for that day same amount but different cards, but they don’t! To top it off, they haven’t answered my emails in days, I have no phone number to call, and they deleted my customer profile under their website (they use Shopify, and I am very familiar with Shopify).
Do NOT get involved with them!
Bottom Line: No, I would not recommend this to a friend
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