Julie T.
Julie T.
Lexington, KYMember since June 2018

Reviews (1)


    • Jun 25, 2018
    • Verified Reviewer

    Hubble Contacts

    Hubble is horrible

    Overall Experience:

    Do NOT give your credit card information to this company. Hubble never contacted my doctor for my prescription, as they claimed they would upon signing up for the free trial. If they had, I would have been mailed contacts that were the correct prescription.

    I called customer support and asked when I could expect my refund - after I complied with Hubble's automated instructions to "simply" write "return to sender" on the package.

    The rep clearly had no authority to issue a refund. I argued that I shouldn't have to wait for proof that the package was returned in order to get refunded when I was charged without before I received a package I did not consent to have mailed in the first place. She said she was going to pass my number on to her supervisor. Nobody from Hubble has called me.

    I then sent an email to Hubble's support. I got a response from "Sean," saying that "return to sender," packages take "quite longer," to receive. (If there is a quicker and more efficient way to return the contacts, Hubble doesn't say what this is.)

    I then received a message from a third-party asking that I review Sean's response to me.

    The only review that matters is my review of Hubble. Hubble sucks. Hubble is shady. And I can think of at least three sources that offer contacts more cheaply, that won't mess up your prescription and offer way better customer support.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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