Ray W.
TexasMember since June 2018

Reviews (1)


    • Jun 26, 2018
    • Verified Reviewer

    Vroom

    They are not good at this

    Overall Experience:

    Overall very disappointed and believe me, I didn’t want it this way.

    Pros:

    - VERY nice people on the phone.

    - Car came with no surprises; the pics were accurate.

    Cons:

    - The phone salesman giveth, operations taketh away.

    - You never get the same person on the phone twice.

    - No one really understands the car biz, and they sound like they really don’t like to work there.

    - They’ll never give a manager's name (they don’t exist apparently).

    - No one is ever in charge to help with drama, and I had nothing but.

    - Salesmen promised it was fully serviced, but no one could confirm or produce records. Service cost me $600.

    - The delivery driver tried to drop off at Midnight.

    - You must do your own Smog and VIN verification in California. I didn’t know that, so my registration took 90 days, with me reaching out multiple times for help. Very little or no response from them.

    - They still owe me $160 for that - we’ll see.

    - No technology on their website to track your purchase, and they never reach out during the process; just dark the whole time (not even emails in 2018?!).

    This is not an online car company; I cannot see how they will still be operating by the end of the year.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Jun 28, 2018

      Company Response from Vroom, Inc.

      Hi Ray - we're sorry to hear about your experience. While we're happy the car turned out well, we obviously didn't hit the mark throughout the process. We will share this feedback with our team and look into your situation to get a status on what we owe you. Thanks for your patience.

      The Vroom Team


Showing 1-1 of 1