Gabby C.
MississippiMember since June 2018

Reviews (1)

    • Jun 27, 2018
    • Verified Reviewer


    Vroom car buying online

    Overall Experience:

    Car buying online can NOT be this easy anywhere else. I submitted a credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom received them on Thursday, 6/14/18, paid my deposit as well, Vroom rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment.

    On Monday, 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point, I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom rep calls and tells me the delivery guy won't make the delivery time so it'll be 6/21/18 when he delivers.

    I received my car on 6/21/18 at 6:00 p.m. at a Walmart supercenter parking lot. I signed the bill of lading and received my keys. Oh, and there must have been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check.

    Other than that everything went extremely smooth. I did not run into any problems other than the day delayed delivery. I am completely satisfied. I received my paperwork and my car all in ONE week! ONE week! It does not get any better or easier than that. The car is freaking awesome, l LOVE it! It's just like brand new on the inside and almost on the outside, with just minor scratches and paint chips. Minor normal wear and tear. I love my car!

    I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!

    Bottom Line: Yes, I would recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Jun 28, 2018

      Company Response from Vroom, Inc.

      Hi Gabby, thanks for the great and detailed feedback. We love that you love your car! We're happy the experience was so easy. We provided your feedback regarding the delivery to that team to address so thanks for letting us know. Thanks for the recommendation and enjoy your ride!


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