Reviews (1)

I have not owned a car for five years and was skeptical about stepping foot into a dealership or purchasing from someone on Craigslist. I was looking for a no-hassle and intelligent car buying experience, which is exactly what I found with Carvana!

I began shopping around their website for about two weeks, casually searching for a vehicle. This allowed me to thoroughly do research on each and every vehicle without feeling like a salesperson was breathing down my neck, waiting for me to chose a car. One morning I came across the vehicle that I knew I had to have and immediately started the process of purchasing it! Within minutes, I had my paystubs and license uploaded and was on the phone with my bank and Carvana to verify funds. The whole process took about 30 minutes (probably less) and was so easy! There were no surprise fees, and I knew exactly what my total was made up of (i.e. Carvana ExtraCare, state taxes, etc.).

I was scheduled to have my car delivered the day after the Tempe vending machine opened in Arizona. Carvana reached out to ask if I wanted to come pick it up and I definitely said yes! The car buying experience was easy and hassle-free, so seeing the vending machine was definitely an extra perk. I invited some friends to come and check it out and the Carvana staff was so accommodating! It was awesome to see the vending machine, and I drove away with my sweet new car. They had had it detailed, the oil changed, and a full tank of gas!

The Carvana Customer Service throughout the whole process has been and continues to be some of the most amazing customer service I have ever seen. When I call, they are quick to answer any questions that I have!

At the end of the experience, I was not pressured into an extravagant purchase and walked away with a vehicle that had all of the features I wanted it to without going over my budget! I ended up purchasing the Carvana ExtraCare warranty for peace of mind. So far driving my 2017 Chevy Spark has been a dream and while I hope I never have to use the ExtraCare, I know if I do I will be met with people who genuinely care about me and my new car!