David W.
David W.
San Francisco, CAMember since June 2018

Reviews (1)

    • Jun 27, 2018
    • Verified Reviewer

    Mott & Bow

    Decent jeans - terrible customer service!

    Overall Experience:

    A friend told me about Mott & Bow and I gave them a try. Their return system that allows you to buy an extra pair in a different size is a little strange, given that it doesn't let you try different waist AND length sizes. That's okay because they offer a decent return policy.

    Wait until you try to make returns, however.

    One pair of Slim Crosby jeans fit great, however, my hands turned blue. After trying to rinse/wash them with some vinegar (that was their support teams recommendation), to "set the dye," they continued to turn my hands blue and even turn furniture blue around my apartment. I tried to request an exchange, however, they refused.

    I ordered two new pairs, as the fit of the Crosby was great. I was hoping this was a dye issue and maybe they had fixed it. I tried on the pair, and my hands again turned blue. The second time I tried them on the rivet on the pocket ripped. I put in a request to return them, and they told me that they had "no way of knowing how many times I've worn them so they couldn't process a return OR exchange."

    In an era where internet companies with low margins are disrupting industries, this is NOT the type of customer experience a disruptive company needs to have.

    They have lost what would have been a loyal customer due to terrible customer service. I'm also going out of my way to tell friends about them too, because their jeans aren't cheap. Levi's new 511 fit is almost the same and is cheaper!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Jul 2, 2018

      Company Response from Mott & Bow, Inc.

      Hi David,

      Thanks for the feedback. It’s typical of very dark jeans to transfer color based on the nature of the indigo dyeing process. Usually around the fifth wash is when you will see indigo transfer stop if it is happening. As for the fallen rivet, we're very sorry about this issue, this is not common to our products. We've issued a refund for the returned item and sent you a replacement. We hope you remain a valued customer and give us a chance to regain your trust in the brand.


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