I was SOOO excited for Scentbird, thought it was an amazing idea so I could find scents that I like. Well, the first month, my package didn’t show, so then dealing with customer service was such a drag. Then every month my stuff would come and it smelled old. This month, my bottle came broken and again of course dealing with customer service again. I wish it worked out, but it doesn’t seem like it really matters to them if they have an unhappy customer. I will be canceling my subscription this month.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from
Hi Rebekah! I'm so sorry to hear this was your experience with us. Since leaving this review, I can honestly say we've improved our shipping processes as well as our communication. We're always happy and available to help. I was able to search your name and I see all of your fragrances were marked delivered and I hope you received and loved your scents. If you ever decide to give us another chance down the line, we'll be more than happy to have you. Email us at socialsupport@scentbird.com (subject line: highya) with any concerns!