Tamatha L.
Tamatha L.
North CarolinaMember since June 2018

Reviews (1)


    • Jun 29, 2018
    • Verified Reviewer

    Luminess Air

    Busted bottle

    Overall Experience:

    So I have been using Luminess Air for about seven months now. Their product is simple to use and works fairly well with my skin. I am (was) on the auto-ship and today I received my order, and one bottle was busted. I called customer service to let them know they said they will replace the bottle for a processing fee. Now I have already paid for the product and didn't feel I needed to pay a processing fee for something that came to me busted.

    So I explained that and he keeps trying to ask me if I have tried all this other stuff and to smooth things over. I told him I didn't want something free, I just didn't think I should have to pay a processing fee. He persisted and got me to the point that I got aggravated. So I just told him to remove me from any more shipments and I didn't want the product anymore.

    Bottom Line: No, I would not recommend this to a friend

    46 people found it helpful

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