Since my husband and I don't get any time off together to physically search for cars at dealerships, I decided to give Vroom a shot. For a few days, I was on the phone with a "car specialist" and a financial tech. I sent in everything they asked for, including three income statements, and they spoke with my husband to get him on as co-signer.
A week has passed, and we've heard nothing. No emails have been answered. Neither the specialist nor the tech left callback info, so I've had to search to find a way to get in touch with either. I spoke with another specialist, who gave me the finance tech's phone number, which is, of course, out of service.
So here I sit, with no way of finding out the status of anything, no way to speak to anyone involved, and am pretty irritated with the whole thing.
I gave two stars because the specialists were at least friendly and personable.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Vroom, Inc.
Hi Angie, we are so sorry to hear this as we aim to provide consistent and transparent communication. We have escalated your situation to our customer care team and someone should be in touch shortly. Thanks for reaching out.
The Vroom team