Buyer beware. I recently purchased a prebiotic from Gundy MD. I tried to order the 12 containers of the same product and they sent me 12 containers of Red Vitals that I did not order. I went to the post office and mailed the product back. I incurred a cost of $18.70.
I called customer service explaining that I never ordered this product and I wanted them to cover the return postage. They refused. I could understand them not wanting to pay the return postage on a product I ordered, but they shipped me a product I did not order. I wish I would have never done business with these people in the first place. Their customer people are rude and unprofessional.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Gundry MD
Hi JB, my name is Aria with Gundry MD. I’m very sorry to hear that you did not have a favorable experience with our customer service team. Customer satisfaction is of our highest priority, and I’m sorry that your experience was not a reflection of this. It sounds like you may have accepted an additional Vital Reds offer during check out. The option to decline this offer is always very clear, as it is never our intention to confuse our customers. If this was accidental, please email me at aria@gundrymd.com and I will be more than happy to provide you with a refund for your shipping costs and unwanted products. I look forward to making this right!