Abhi S.
Kitchener, Ontario, CanadaMember since June 2018

Reviews (1)


    • Jul 4, 2018
    • Verified Reviewer

    Planet Fitness

    Horrible customer service

    Overall Experience:

    One horrible place to go to. Their employees, they are all nice, until they get your bank details and money. However, they do not want to treat their members with respect whatsoever after.

    My membership was canceled on April 29, 2018 (I have the proof on canceling it as of this date too) and for two months in a row, the money was being debited without my knowledge. When I asked them for a refund of my money, Josh (supervisor/manager) said that I have to wait for my money that was taken out of my account without my permission for 12-15 business days, this is called daylight robbery. How is this even fair? This is horrible customer service.

    There is not even another person I could talk to in that place who can resolve a simple issue. And also their BS about the 30-day notice to cancel the membership was not advised while signing up. I went through the contract and it does not talk about the 30-day notice to cancel the membership. I am sure I am not the only one who has had this experience. I do not recommend this place. These guys are true scammers.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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