Our account manager, Will Lyons, was professional and thorough. He spent significant time understanding our financial situation to get us the best possible outcome. I would recommend him to friends. Two areas that could be improved:
1. We were never given a heads-up that the VA appraisal process was much different from a commercial appraisal, particularly in that the appraiser is a government employee. This lack of communication caused confusion that could easily have been avoided.
2. Toward the end of the load, Will told us that the funds would disperse one week earlier than actually happened. This appears to be a simple mistake.
Bottom Line: Yes, I would recommend this to a friend
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