Laura B.
New YorkMember since July 2018

Reviews (1)


    • Jul 7, 2018
    • Verified Reviewer

    The Honest Company

    Absolutely no customer service

    Overall Experience:

    Horrible experience with their customer services. I have been trying to contact them via phone and instant chat online and three months later have not been able to reach anyone. I called first thing in the morning, 6 am, and all I get is the same recording I always get "high call volume." I tried online chat and even after waiting a long long time the screen says there is one person before me and the funny thing is it always refreshes and says there are 40 something people before me. This happened all the time I tried. I finally gave up. I wanted to order formula and was having trouble online so I needed some help, but again, horrible customer service.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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