Lesley P.
Washington, DCMember since July 2018

Reviews (1)

    • Jul 9, 2018
    • Verified Reviewer


    Dissatisfying ordering experience

    Overall Experience:

    Buying bras in the store is always a difficult experience for me, so I have never considered trying to buy one online. But the promise of a super-comfortable bra with no underwire caught my attention.

    I carefully followed the instructions on how to measure myself and came up with a 34B, significantly smaller than the 36D I recently bought, but the site says their bras fit differently so I thought, ok, they must know what they're talking about. Then, I went to shop for a bra. The first bra I looked at was sized S, M, L, etc. The second bra I looked at was sized 1-8. Neither provided an equivalency chart to the 34B size determined by their system.

    I got on the chat and expressed my disappointment at the lack of consistency between the three different sizing systems. Their representative corrected me that they only have two different sizing systems. Apparently, she doesn’t consider 34B to be a sizing system. She told me I would wear a 1. I expressed surprise since the last bra I purchased at Macy’s was a 36D. Then she said I would wear a 5 because I should be using the size I purchased in a store rather than the size determined by their measurement instructions (despite the fact that their website says their bras fit differently, so you should follow their system). By that point, I had lost any confidence in the advice she provided as well as in my ability to buy a bra that fit from their site. The fact that there were no returns, only exchanges, sealed the deal.

    As the axiom goes, if it sounds too good to be true, it probably is. Buyer beware on Knixwear!

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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