Carinna A.
Carinna A.
AustraliaMember since July 2018

Reviews (1)

    • Jul 10, 2018
    • Verified Reviewer


    Don't buy from them!

    Overall Experience:

    I ordered the black pen and paid straight away.

    I've never received any tracking number, nowhere to be seen! No update on my order!

    40 days later I emailed them to check for a tracking number as I have not received my item. I received a reply asking to be patient as no stock at the moment.

    I've asked for a refund by PayPal and got my money back.

    The thing is, I wanted this item and purchased more of cosmetics too, but with this poor service, I will NEVER trust this business again!

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Jul 18, 2018

      Company Response from Focallure, LLC

      Hi Carinna,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

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