I recently had a very bad experience with Carvana. I was looking at buying a BMW car and found a great deal with Carvana. The features listed on the car included M-Sport package, blind spot warning, lane departure warning and the exact color of car I was looking for. But having test driven some of these cars before, I quickly realized something was off. Firstly the M-Sport package wasn't actually in the car, and the customer care rep confirmed that for me. This made me suspicious of what else may be wrong and soon realized the car had none of the features they had listed. Even the color of the car was listed wrong. And they blamed "human error" for this. I went from actually buying the car to not because I don't think I can trust what's on their website. So beware of the features they list on the car and make sure you contact them before buying your car before you get your hopes up.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Since Carvana is an all online dealership, we want to be transparent with our vehicles so our customers know exactly what to expect. It sounds like we definitely missed the mark on this, and we are so sorry to hear how it has impacted your experience with us. We have attempted to look up your account and unfortunately, we are having a hard time locating it. When we miss the mark, we want to do our best to make it right. If you are willing to give us another chance, please give us a call at 1-800-333-4554 and request to speak to a member of the Executive Resolution Team so we can assist you on your car buying journey.