Stefanie S.
GeorgiaMember since July 2018

Reviews (1)


    • Jul 12, 2018
    • Verified Reviewer

    Hubble Contacts

    Sent incorrect prescription, never received refunds, terrible costumer service

    Overall Experience:

    I submitted my prescription and doctor information to the website for a free trial. I got the trial lens in the mail, and neither eye had the correct prescription. I emailed right away and was informed that they did not have my prescription available. Instead of canceling my prescription through the support emails, they informed me that I had to call to cancel. I forgot and received a few more boxes in the mail. As soon as I received them, I wrote "return to sender" on them (per their instruction) and dropped each box in the mailbox. Hubble says they have not received any of my boxes back even though it had been months. This company is a scam. They refuse to issue refunds until they receive the boxes which seem to have been lost in the mail. Someone is getting rich off others' misfortune with this company.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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