I bought the brow product that was heavily advertised. It has been two months, and I have not received the order. At first, my order was still traceable but with no change in the product shipping status which was "in process." I kept getting the same reply from their customer service "we are experiencing high demand and hope to ship your product ASAP," but even after I demanded a refund, the reply was the same. They didn’t even acknowledge my request for a cancellation and refund. After a while, my order number could not even be found! Outrageous!
Shut down Focallure! It’s a scam!
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from Focallure, LLC
Dear Mei,
I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.