Mei L.
SingaporeMember since July 2018

Reviews (1)

    • Jul 12, 2018
    • Verified Reviewer


    Scam alert!

    Overall Experience:

    I bought the brow product that was heavily advertised. It has been two months, and I have not received the order. At first, my order was still traceable but with no change in the product shipping status which was "in process." I kept getting the same reply from their customer service "we are experiencing high demand and hope to ship your product ASAP," but even after I demanded a refund, the reply was the same. They didn’t even acknowledge my request for a cancellation and refund. After a while, my order number could not even be found! Outrageous!

    Shut down Focallure! It’s a scam!

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Jul 18, 2018

      Company Response from Focallure, LLC

      Dear Mei,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.

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