Reviews (1)

As far as the product, I have only had it for 30 days, so I will have to revisit this sight in 90 days and share my thoughts based on a meaningful time frame.

That aside, as far as referring others, let’s just say that will not happen until Quip addresses their customer service area.

A great product with poor customer service will not win in the long run. Further, you should review their return policy, it will tell you a lot as to how management feels about their product. Returns coupled with no attached shipping charge tells you they have faith and confidence in their product - returns where you have to pay for shipping, let’s just say in today’s internet shopping world and those sites I visit, I cannot remember when I had to pay for return shipping.

Now you may ask why I wanted to return a Quip order. Without getting into specifics let’s just say it has to do with the company's absurd referral program. Granted I may have made a mistake in terms of the referral process, which in the end would have cost them two brush heads (about $10), but in the end whoever reads this review may think twice before they click on the order button, and that may be only one person or it could very well be hundreds. If the later, well, customer service may have saved the company $10 today but who knows how many sales were lost based on my experience.

P.S. I suspect Quip may have someone on their staff write a counter review phrasing customer service, that said I suspect I am not alone and maybe others will post the same. Quip, you may want to give further thought as to the confidence you have in your product and if you believe it is the best on the market, your return policy should reflect the same. I will be back in 60 days with a product review.