I paid for the car in advance, got a bunch of e-mails about the car being delivered and when the date came for the car to be delivered they said the delivery vehicle broke down and not sure when the car will come. After waiting a few weeks, I had to ask for my money back. The company simply said sure, not apologizing or nothing. Personally, the feeling of having given Vroom a bunch of money and not getting the car is scary.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Vroom, Inc.
Hi Todd, thanks for your feedback. We're sorry to hear about this experience. We are working on both our delivery system, as well as communications to make the best possible experience for our customers. You should not have had to wait weeks, and we do apologize for the situation. If there's anything further we can do for you, please let us know. Thanks again for your comments.
The Vroom team