I was very unpleased with this experience! I recently purchased a 2014 Ford Focus and when I got it the transmission started skipping the FIRST DAY! Luckily it was under warranty and we took it to the Ford Dealership to fix the problem. When getting it back from the shop, the transmission started skipping again so we decided to trade the car for a 2013 Honda Civic. It was supposed to arrive at 12 pm on that Tuesday and by 2 pm there was no show and they didn't have the courtesy to call!
We eventually reached out to them and they said it would be here by 5pm and they still didn't show. Then they said 7pm and it's 8 now and I still haven't received my car! For any future Carvana customers I would recommend going to a dealership at least you would have your car and know nothing is wrong with it.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Carvana
We want to start by apologizing for the overall experience you had working with Carvana for both of the vehicles delivered. The issues described on the first vehicle are plainly unacceptable. We are so glad that you were able to find another vehicle you were interested in and were able to move forward with as an exchange during the 7-day money back guarantee. The delay you encountered in the second vehicle is truly not a normal occurrence, and we want to thank you for bringing this to our attention. We will be providing your feedback to all involved in order to hold those accountable for this delay and lack of communication. We completely understand your frustration with Carvana given the lack of communication provided to you on the day of your vehicle’s delivery. We hope that you are truly loving your Honda Civic, even with the issues you encountered. We appreciate you being a part of the Carvana family!