Please take a note from my experience with Carvana. Do NOT finance through them. Their financing company, Bridgecrest, is horrible.
I paid off my loan with them on June 2, 2018, and on July 12, 2018, I still have not received my title. And now, the financing company is blaming Carvana for losing the title. I was told today that since they have not received the title yet that they are going to do a lost title, duplicate request, which will take three to eight weeks to process.
I do not know who is to blame for this, but take this as an example to steer far away from Carvana or Bridgecrest if you plan on buying a vehicle. They are terrible.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out to us with your feedback on your experience after you purchased a vehicle from Carvana. Our aim is to provide a superior car buying experience from the moment you view our website, to the delivery, and even beyond the point of sale. In this case, we have not lived up to our own expectations and clearly missed the mark. We want to extend a sincere apology for the delay in receiving your title. The length of time it has taken is unacceptable. We are glad to see that you have been in contact with our Title and Registration team to work towards getting this resolved with the utmost urgency. We will be passing this information along to our Title and Registration leadership for procedure improvements. Thank you for your patience and understanding throughout this process.