Syrena K.
Beaumont, TXMember since July 2018

Reviews (1)


    • Jul 19, 2018
    • Verified Reviewer

    HelloFresh

    They say "free," but it's not.

    Overall Experience:

    HelloFresh is using the ruse of a free week's worth of meals with free delivery to cheat customers out of $60.00 each. You receive an email, follow the prompts in the email, create an account, and get told your account has been credited the cost of one week's meals, but you are charged for the meals anyway. This was my experience with HelloFresh.

    A colleague had forwarded this offer to me via her HelloFresh mobile app. I checked my bank account immediately after placing the order to make sure I wasn’t charged, but I was. I called the company but was answered by an exacerbated woman. She instructed me to forward her the email (she didn’t believe there was no coupon code provided) and she would issue a refund, which I would get in 3-5 business days. I called the next day to verify the refund was processed and was told it was. Nothing else was offered. No additional discount for future orders was offered for the trouble I had encountered. It’s like they didn’t care if I continued to order or not.

    If I hadn’t immediately checked my account for the charge, it may have gone unnoticed because it is an auto-renewal delivery. By the time I would have balanced my checkbook, I would have thought the charge was for the next week's order. I don’t know if the email was intentionally misleading or if it was an error in coding, but either way, it was not handled well by customer service.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review

Showing 1-1 of 1