Jeri P.
Seattle, WAMember since July 2018

Reviews (1)


    • Jul 21, 2018
    • Verified Reviewer

    Zulily

    Refusal to refund

    Overall Experience:

    Zulily charged me twice for an item I had canceled. When I contacted customer support, they said this wasn’t possible but to send them a screenshot of the transactions. I did. They stated these would just fall off my account, but my bank assured me they had been deducted. Zulily won’t issue refunds but continues to send emails as to how they are working on it. I have had to complete a police report stating fraud on the part of Zulily and give it to my bank. My debit card has been shut down, and the bank has reimbursed me. Now I am waiting on a new debit card. I also filed a complaint with the Better Business Bureau. Buyer beware!

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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