The application process was surprisingly easy, selected my SUV on Sunday, submitted paystubs, ID, and selected a Friday delivery date. They had earlier dates but preferred Friday according to my schedule. On Monday the rep called me to confirm details of the car, financing, and delivery date. Throughout the week I received text messages keeping me up to date on the vehicle.
On Friday the driver called to let me know he was on the way with an ETA which was right where I scheduled it. Finally, the driver arrived right on time, very friendly, and walked me through the vehicle and details. He asked me to take my time inspecting the vehicle and test driving it while he waited back in his truck, this was great because I was not rushed or pressured with anything he said take all the time you need.
After I took it for a spin and thorough inspection I noticed everything was just as pictured except one thing, the bumper had a scratch that was not on the picture. He immediately took a picture, confirmed it was not on the original pictures and said a rep would call me within 48 hours to have it fixed.
Carvana has definitely been the best car buying experience I've had ever. The entire process was simple, hassle-free, and customer service including the delivery driver, was very friendly, patient, and explained everything to make sure I was satisfied. I would absolutely use them again. The best of all is I have 7 days to drive and get a feel for the vehicle, and it arrived clean inside and out. Dealers have a lot to learn from the service Carvana gave me.
Bottom Line: Yes, I would recommend this to a friend
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