I originally purchased the Bowflex Max Trainer M5 5 in October 2014 had the Machine for a month and started having problems. The belt slipped off the internal drive and cut into the plastic cover. I called customer service and they sent a new belt. However, that was not the problem so they finally sent a tech out and he had no idea how to fix machine. After fighting with them for two months, they eventually sent out a new machine. The replacement took two months to arrive. I used the machine for another month and the control Panel stopped working. They sent a new one and it went bad a month later again. I figured out that my sweat was dripping in and out of the control panel.
Well needless to say, after getting three replacements I now put a towel over it so that I don't sweat on it. Last week the internal nut fell completely off the machine and I began tightening it every workout. I called customer service to get a new part and they sent it two weeks later. Apparently I need some special tool to replace that part. Every bolt and screw on this machine starts to rust and strip out if you attempt to tighten it.
If you are looking for a serious machine and not a place where you can just hang your cloths, I don't recommend the Bowflex Max Trainer. By the way, I have had a Nordictrack elliptical Audio Strider 900 machine for seven years and is a serious machine. They took very good care of any problems which were minimal and cost half of what the M5 does. You might want to look at that machine. I know I will be using mine because the M5 is always broken.
Bottom Line: No, I would not recommend this to a friend
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