Parisa G.
New South Wales, AustraliaMember since July 2018

Reviews (1)


    • Jul 22, 2018
    • Verified Reviewer

    Livia

    Scam product does work and no refund

    Overall Experience:

    I was really hopeful when buying this product as I am quite reliant on pain relief (Naproxen) to relieve my period pain. I was, however, a bit reluctant in forking out so much money to purchase my Livia but was willing to give it a go because of the 120-day refund policy. I now ABSOLUTELY REGRET purchasing this item as it was not effective in relieving pain and the company have still not offered me a refund. I have been waiting for over 2 months since the day they received the item back. I believe this company is scamming customers and would not recommend, particularly if you are hesitant in spending that much money. This transaction has been my poorest online shopping experience to date

    My experience overall:

    1) Delivery was slow (approximately 30 days to AUS).

    2) The product did not actually relieve my pain, and if anything, when I wore it in public for the first time I experienced the worst period pain I have ever had, to the point that I was sweating and my boyfriend could see the pain on my face. The device creates an uncomfortable stinging sensation, which over time subsides. When I applied the higher settings the spasms it was causing was too much!

    3) I returned the device within the 120-day period and have followed up on multiple occasions about a refund. Every time I get a response with the same thing, "it's with the finance team and they will get back to me soon." I have received this same email 3 times. Their initial feedback was that they would give me a refund within 30 business days (this is already a very long period to wait). I have been waiting now since the 29th of April and it's the 17th of July today.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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