I bought a Tesla with the supposed 7-day 250-mile guarantee. The car arrived so dirty it was hard to see the paint. The left rear quarter panel was damaged and repainted even though Carfax report said no accident. The repair and repaint were so bad it was visible from 20 feet away. The car also had a critically low battery so was unable to test. The bill of lading was not filled out, and it turns out it was almost 400 miles over what the agreement and odometer form stated.
Its been three weeks and now they do not want to refund my shipping fee, even though based on the above it was a fraudulent deal. Time to file an action with Texas DMV and start legal action. Did I tell you they still have my $22,000+ deposit?
RUN.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Vroom, Inc.
Hi James, we're sorry to hear about this experience. We will escalate your issues to our customer service team. Thanks for sharing your feedback.
The Vroom team