Susan K.
Susan K.
Dallas, TXMember since July 2018

Reviews (1)

    • Jul 24, 2018
    • Verified Reviewer


    Liquid eyebrow pen

    Overall Experience:

    I am taking the time to write a review because bad products and customer service should be rewarded.

    The Music Flower eyebrow pen doesn't work or do what is advertised. And the customer service is horrible. I was not notified when I ordered that it was on backorder. After a month I checked on it, only to be told it would ship soon. During the next two months, I asked to cancel my order three times. All three times I was told I just need to keep waiting. You can go buy a similar product at your local drug store. Why was I waiting for three months?

    When it finally arrived and didn't even work, I was disgusted.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Jul 31, 2018

      Company Response from Focallure, LLC


      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue. Thanks.

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