This is either a scam or the worst customer service in the history of the world. I signed up on July 4th, and immediately canceled on July 4th based on having to use an app on a smartphone, received confirmation of my cancellation on July 4th. Was assured "Your account won't be charged" but the money was already taken out of my PayPal account.
I contacted their email support and received a reply on July 6th that they had received my message and not to contact them again so as not to slow down replying to my initial inquiry asking for a refund/reimbursement. It is now two weeks later, and I have not heard anything. I, of course, can not use the Noom app to contact them because I had canceled. The three phone numbers I tried do not allow you to leave a message and tell you to install the app and cancel that way; no other way to contact via email or phone. Time to lodge a complaint with the Better Business Bureau.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
Link to this Review