I signed up for a free trial at BetterHelp last week. I really liked how often you can contact your therapist, and the text format works well for me. At first, I had a few problems, which I reported on a feedback form. When BetterHelp received my message, they went above and beyond to help me out. They answered all my questions, offered to extend my free trial, and agreed to temporarily stop my subscription since I was going to be moving to Oregon and decided to wait until I had moved to start therapy (I found out that you can only work with a therapist in your own state, and I didn't want to have to get a therapist only to need to switch in a few weeks).
Overall, my experience with BetterHelp, and particularly their customer service, was overwhelmingly positive.
Bottom Line: Yes, I would recommend this to a friend
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