Eric G.
Seattle, WAMember since July 2018

Reviews (1)


    • Jul 29, 2018
    • Verified Reviewer

    Bombfell

    Bad!

    This company is terrible. Here's why...

    It takes forever to get your stuff. When you do finally get your package, the items are disappointing, to say the least. Poor quality and fit, and overpriced.

    My first order, one shirt was too small and thin. Another shirt was like a boat sail with too much torso material. The pants were giant, way below feet and I could put a large book inside the waist. Huge!

    To give them a chance, I returned the items and requested either other sizes or different styles. These had problems too. The new shirt style had a weird front pocket way up by my clavicle, and the second button was choking. This time the same pants length was at ankle bone and waist couldn't even be closed. The other shirt was fine, regarding fit, but nothing better than Walmart. Honestly.

    Then, to make matters worse, I get an email saying two of the three items returned from the first order was never received according to the "warehouse people," and that I would be charged.

    What? Why would I keep stuff that I didn't like and that didn't fit? On that first order, I even gave detailed feedback to the "personal stylist" (puh-leez). From what I can tell, the stylists seem to be bots. It's like they have some computer program that picks out random crap.

    Stay away from this company! It will not in any way at all be a better experience than just going to a local store. That is unless you like overpriced, poor quality garments that don't fit.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Comments (1) Link to this Review
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    • Jul 31, 2018

      Bombfell I., Bombfell Client Services Team

      Hi Eric,

      Thanks so much for sharing your feedback about your Bombfell experience! We are always looking to improve the Bombfell experience for every client.

      The feedback about shipping speed, particularly on the West Coast where you are, has been taken into account and we're now upgrading our shipping speed for those locations farthest away from our warehouse. So this will remedy the issue going forward!

      We care very much about making sure every client is accommodated in the best way possible and that things end positively in their favor. We can confirm that you have not been charged for the items you mentioned to as noted in our email reply to you on July 25th.

      Our stylists work hard to find the best pieces for you, so we'll make sure we keep in mind your fit experience as we continue to learn and grow here at Bombfell. The styling team is definitely full of real people who do their best to bring high-quality garments to you that will work for your style!

      If you have any other questions or concerns, please reach out to us at support@bombfell.com, and we are happy to talk with you further.

      Thanks,

      Team Bombfell

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