I ordered a toothbrush off of the website with Quip. A free trial sample of the toothpaste was supposed to be included. My niece helped me place the order, so I’m not quite sure what website we were on, I assumed it was the Quip website.
I didn’t get the sample of toothpaste and I sent them a message and let them know. Many emails later they’ve decided that no samples be given. They would rather lose the business with the ongoing subscription for 2/3 then send a sample of toothpaste.
I don’t understand that they would rather lose a customer then send a sample of toothpaste. I have found similar products online, and I will be purchasing that and returning this.
They said back to me that they have never offered a free sample of toothpaste, and maybe that’s the case I am not quite sure, but after eight emails you would think that it would’ve just been easier to send a lousy sample. And keep a satisfied customer who would be buying their brush heads forever.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Quip NYC Inc.
Hi Anne,
We apologize if there has been any misunderstanding while ordering. The only packages that will include a free travel toothpaste are the packages that include a large toothpaste as well. Any set that includes toothpaste will also be shown with these items in the store image. Clicking on the question mark next to any package will also include a full description of what is included on day one and in three months time (if ordering a plan). We hope this helps!