The product simply does not hold up! And the replacement process is a burden on the customer, I purchased two and both did not last a year. Now I have to continue with this subscription and cannot use the product. Customer support did not help at all.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi Michael,
We are sorry to hear you have had some trouble with your Quip! Our team does their best to troubleshoot the issue to come up with the best solution, as we have found that most often, we can help with getting your Quip up and running again.
In the off chance that the troubleshooting does not help, we ask for a few quick photos so that we can send you the correct replacement needed to get your Quip working without needing to send your brush back first for the replacement. If you would prefer not to send any photos, we do have the option to send your Quip back using our prepaid return label, and we can assist with a replacement once your Quip is in transit back to us.
We take these issues very seriously and always want to make sure that we address the trouble you are having correctly so that you do not experience the same issue again in the future. Additionally, you can easily cancel your subscription in your profile on our website, but this will discontinue your warranty.
If you'd like to give your Quip another try, please email help@getquip.com, and our team would be happy to assist further!