I purchased a car on Carvana on July 8, 2018, paid the full amount in CASH, no financing, the money was transferred five days later, all documents have been verified, and I signed the contract.
Until this day, no one is able to tell me when and if I am ever going to get my car, despite the fact that one supervisor (I will keep her name off the records for now, unless they deny that this took place) told me that the deadline for them to have my car delivered is today, the 24th of July. They will say that I live outside their standard market coverage - this is not my problem, they knew all that when I entered my ZIP code. Secondly, they are offering me to drive either nine hours one way or fly for two hours to get my car - if I wanted to do that I could have bought the car straight from a dealership.
Despite many calls and attempts to get any constructive and close to the exact delivery date of my car, NOTHING!
I could not get through to talk to their senior managers, customer advocate director, and a member of their "so-called" Executive Resolution Team, had me on hold for 30 minutes? Doing what, I do not have a clue.
…to be continued.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
We are so sorry for the lack of communication you received from our team. We understand how frustrating that can be to feel that you have no clear answers on your delivery. This is absolutely unacceptable, and we thank you for being so patient with us and giving us a second chance to resolve all your concerns.
We had the opportunity to look into your account and see one of our executive resolution specialists was able to reach out to you and make sure that your vehicle arrived within the discussed time frame. We hope that we were able to turn your experience around and you are now enjoying your new vehicle! Thank you from the bottom of our hearts for choosing Carvana to be a part of your car buying journey.