I am extremely disappointed with SmileDirectClub. I've bought the aligners, which turned out to be ok. But I never received the retainers that were ordered in May 2018, and it was supposed to take only a couple of weeks. I've been calling almost every week and the customer support can not provide any answer regarding the delay.
This has been a bad experience with them, nobody calls me back or emails with a straight answer. Do not recommend their services.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Smile Direct Club
Hi there, Marcia. We're concerned to see this review, as we take pride in the efficiency of our product. In the event of a delay, we certainly work to make things right, so we hope you will reach out directly. We can be reached at grinners@smiledirectclub.com.