The first scent I got was expired. You could tell. It had that unfresh, old lady perfume smell. I've bought it before in stores, so I know that's not how Orchid smells. Strike one. Didn't complain.
Somehow my month queue didn't save and instead of saying anything or letting me pick out my scents you set me up with a cologne for men because you didn't have Versace Pour du Femme? And a unisex cologne that hasn't even shipped to me yet.
Everyone, if you're wondering what to get, go with ScentBox. They haven't messed up my orders yet or sent me cologne or expired perfumes.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from
Hi Amanda,
Thanks for writing us a review and thank you for taking the time to bring this to our attention. I know that this response is already a year late, but we definitely could've investigated the Velvet Orchid by Tom Ford that you received if it was reported and we would be happy to send you a replacement if we had the chance.
I would also like to apologize for the lack of communication from our team when you were having issues with your queue. I am proud to say that we now have a dedicated team to each of our support channels and our team is also active when it comes to reaching out to customers who will be affected with out of stock items. I understand your frustration and I would like to turn things around if you ever choose to return to Scentbird.
If you ever decide to give us another chance, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!