I did not receive my order for two months. I have been so busy with work and a 1 and 3-year-old, I had figured maybe my PayPal messed up and I’d check it out. When I did, it said I was billed for $25 each month, but I never received any product. I contacted customer care and they said my order said it was delivered. I have four other prescription boxes with other companies and have NEVER had a problem receiving my orders. I canceled my prescription, and I would say be wary of ordering from this company.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from
Hi Emily! I'm sorry two of your orders were lost. Our fragrances are shipped in really small packages that can fit in a mailbox so they could have been easily misplaced by the courier. However, this is no excuse. I was able to find your account by searching your name and I've just arranged for a replacement to be shipped. If you ever have any concerns in the future or decide to give us another chance down the line, please email us at socialsupport@scentbird.com (subject line: Cordelia). I hope this helps!