I had my car delivered yesterday. Wonderful experience up to that point. However, I noticed that the GPS did not work this morning. Called Carvana and was greeted by two condescending "advocates." I learned it might be under warranty, but I'm on my own to find a repair shop and have it fixed. Their solution was to return or trade the car if I didn't want it repaired. WHAT AN INCONVENIENCE! I would never use Carvana again, and my husband and I are both executive level professionals. You had better believe that I will shout out to as many people as possible that this company is fret with bad customer service and too many employees who don't value their customers!
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
We are very sorry to hear about the issue that your vehicle is having with its GPS. We never want our customers to experience issues with their vehicles, but we are always here to provide guidance and support in those instances. We offer a 100-day Limited Warranty through our warranty provider SilverRock. They are our third party company that is very flexible and will work with any ASE Certified mechanic or dealership that you take your vehicle to. We would like to apologize for any miscommunication that you may have experienced, but we only suggested taking advantage of your 7-day money back guarantee to swap or return your vehicle if you didn’t want to take your vehicle in for repair.
After reviewing your account, we were happy to see that you were able to get in touch with our repair team and have already started the repair process. We truly value our customers and are glad that you gave us an opportunity to work through and resolve your concerns. Thank you again for taking the time to write to us and for your constructive feedback.