I had thought this was going to be an easy process as advertised and it was fairly easy at the beginning, but after paying for my $250 down payment, my aligners have apparently disappeared. I had been receiving emails updating me on the status of my aligners (the last stating that my aligners were being trimmed to fit perfectly) up until last week. I went to my dashboard and it is now saying my impressions have been received? A step that was completed months ago.
I've been in contact with customer service several times and no one can tell me where my aligners are and why my dashboard is showing incorrect information now, they just tell me that they are waiting on a response from the lab. Meanwhile, my next payment has been taken out of course. I have no idea what I'm supposed to do now, but I would not recommend this company to anyone.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Smile Direct Club
Hi there, Charlotte. We're sorry to hear of your frustrations. We would like to clarify that the financial payment plan doesn't necessarily correspond with shipments, however, we do aim to provide our shipment within the 5-6 week timeline provided. In the event of a delay, we will certainly work to make things right. Please reach out to grinners@smiledirectclub.com to discuss further.