Mary G.
Marion, MIMember since July 2018

Reviews (1)


    • Aug 1, 2018
    • Verified Reviewer

    PillPack

    Displeasure

    Overall Experience:

    The one thing I do like about the service is their prices. Being on many medications and also being on disability, lower prices are very helpful. However, the following are the problems I've dealt with since signing up with PillPack. After dismissing drugs for two months via customer service, I still received the medication and had to pay for them. One week I received my medications three days late another week I received a medication in a packet and I that I had no idea what it was (thank goodness I know what I take).

    What if someone else receives the wrong drug unknowingly, then they took a double payment. I requested a refund nine days ago and customer service assured me they would put a rush on it. Nope, I went on my dashboard today and now it says that my debit card failed and that I needed to enter the correct information. Nothing about my debit card has changed in the last five months. They've always been timely returning my calls, they've also responded to my emails, but I don't think the departments work together smoothly. All I know is right now I don't have my refund and can't put gas in my car, buy groceries, etc. There are too many hoops to jump through.

    Bottom Line: No, I would not recommend this to a friend

    18 people found it helpful

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