I have used this product for a couple years and I am satisfied with the product. Yes, this is a renewal program (most of the online products are now) but if you go into being aware of this, you have the option to cancel. If you get the product in the mail and you don't want to be charged for a recurring charge, then call the day the product arrives and cancel your account. I have never had any trouble with the customer service.
Yes, it is customer service and they will try and keep you in the program, but if you tell them no (it might take a couple times) they do understand that no means no. The product has a very pleasant smell, it has never caused any breakouts on my face out and I do have sensitive skin. It goes on smooth, it feels light on the face and not like the heavy cream. I will never look like Cindy Crawford, but I do like her product. It might not have gotten rid of the wrinkles I already have, but I do feel like it has prevented me from getting more.
Bottom Line: Yes, I would recommend this to a friend
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