Tiea B.
WashingtonMember since July 2018

Reviews (1)

    • Aug 5, 2018
    • Verified Reviewer


    Low rating customer service, not the quality advertised

    Overall Experience:

    Much darker and thicker strokes than advertised (I ordered grey). It appears black on skin even after slightly blotting, which ruins the details in the application. And this company does not offer returns on ANY makeup products at all, so if the color doesn’t work, you're stuck. I went back and forth with several emails, finally being offered less than I paid in store credit. I will not order with this company again.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Aug 6, 2018

      Company Response from Focallure, LLC


      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue. Thanks.

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