I gave Carvana a couple of chances. I am sure their upper management let them down.
The first car I bought they told me there was a problem with the engine and I had to wait almost two weeks to get it (the car was a 2009 Audi TTS). I then ordered a 2016 BMW 228 I with 3k miles on it. After having it and pondering over it, I took it back a day later after investigating the peeling of the paint and finding out where the car came from, it looked like it had been involved in a hail storm and was hastily fixed. The paint was peeling, there was residue paint on the sunroof plastic, and you could see trash all over where the paint was resprayed. It was a shame as I really liked the car and thought I was getting a great deal.
The second car I got I didn’t even leave the Cemding machine with it, a 2014 BMW M235 I Silver. The pictures on the web looked good, except the wheels looked dirty. When I ordered it I asked for the car to be clean when I picked it up. The car was dirty and smelled foul, I really wanted to buy this car, but it had more scratches on the car than advertised. The scratches that were fixed were actually spotted in with a different color paint, and they stood out. The engine was burning oil, and the transmission was slipping. I really think the car had the stuffing knocked out of it. It had pretty low miles but was seriously molested, in my opinion. The tires were lucky if they had 2000 miles left on them. It was a poor representation of a nice car.
Everyone I spoke to was really nice. The staff at the vending machine in Charlotte were awesome. I really wanted this to work out as they were giving me $2k more for my trade in. I just didn’t have a warm fuzzy feeling.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
Link to this Review
Company Response from Carvana
We’re so sorry to hear about the way that your experience panned out. We always want our customers to be satisfied with their purchases, so we are glad to hear that you reached out to us and took advantage of your 7-day money back guarantee. Thanks to your feedback, we’ll be able to follow up with our reconditioning centers to ensure that we continue to provide our customers with quality vehicles that arrive in tip-top shape.
We’re also happy to hear that you had a great experience working with our customer advocates. Our primary focus is the customer experience, so it’s great to hear that you were able to see and feel what we truly value. Moving forward, a member of our executive resolution team will be reaching out to you regarding your experience. Thank you again for taking the time to reach out to us, and we look forward to rebuilding your trust in Carvana!